Fluora Troubleshooting

Fluora Troubleshooting

If you are having problems with your Fluora, please start here. If you are still having issues after going through this page, reach out to us at support@fluoraplant.com

If you have the first generation 2022 Version of the Fluora Floor Plant, please see the FAQ page here.

Videos:


FAQ:

A. My stems or leaves are not turning on, or are Flickering:

For Fluora Mini:

For Fluora Floor Plant:

  • Watch the installation video here, and troubleshooting video here to confirm your stems and leaves are properly plugged in.

  • Make sure that your stems are plugged into the right slots in the frame. Specifically, the A stem should match up with the “A” slot, and the C stem should match with the C slot. If those 4 leaf stems are in the wrong place the top leaves won’t light up.

  • Go from bottom to top of the stem that is not fully lighting up, and fully push in the leaves to engage them into the stem with 2 hands. Lastly, swap the leaf that is not turning on with another working leaf, and the leaf below the one that is not turning on with a working leaf. This will help you confirm if it's a problem with the leaf, or the stem.

 Reach out to support@colorandlight.art if you are still having problems.

B. My scheduler is not working:

Update to the most recent version of the mobile app as it should have a fix for this issue.

If it is still not working,  try deleting and re-downloading the app, then open it and set the time zone away to a different timezone than the one you want to set, then back to your final timezone (PST -> MST -> PST). Finally, reset the times you want the fluora to turn on/off, and confirm the ambient light sensor switch is off.

C.  My Fluora Firmware Won't Update

  • Please try power cycling the fluora (unplug and replug from the wall) then try hitting update again. You may need to do this 2-3 times for it to go through.

  • The fluora will turn blue while the firmware is updating. It may take up to 10 minutes. If the update is successful it should flash green. If it fails it should flash blue. It’s possible the plant does not flash and you may need to try again.

  • The fluora checks for an update every 24 hours, but you can force it to check for an update by power cycling. If you’ve hit “Ignore” on a prompt for a firmware update, you may need to “Forget Device” in order for the mobile app to display the firmware update again.

D. My Fluora Mini won’t connect to my WiFi network or my App is not working.

If you are having app issues, please confirm:
1. That you have properly put in your WiFi network information and hit the connect button. The plant should flash green 3 times when it successfully connects.
2.
If you are using an iPhone:
The Local Network Permission is present and enabled in the iOS settings app under Fluora. All other permissions are enabled (green checked)
If you are using an Android:
Hold down on the Fluora App Icon, a toolbar should appear
A. Press "App Info"
B. Navigate into "Permissions"
C. Check to see if there are any permissions listed under "DENIED"
D. If there are, please allow all of them
3. Completely close out of the Fluora mobile app and re-open it. Wait up to 30 seconds for the Fluora controls to appear.
4. Try power cycling your fluora (unplug then replug from the wall outlet), then resetting the device WiFi (hold button inside pot for 6 seconds until plant flashes blue). Then try putting your Fluora on your WiFi network again. You may need to do this 3-4 times before the Fluora properly connects.
5. Delete and re-download the Fluora Mobile App 
If you are still having issues after this, it seems like the easiest way to solve your problem is to get on a quick video call. Please grab a 15 minute troubleshooting timeslot on this calendar. When you show up to the meeting, please join on your phone and have your Fluora plant in front of you. Be prepared to have the camera on so you can video the Fluora plant.

Please note: 

  • Fluora only works with 2.4 GHz WiFi networks, so if you have a dual band router, connect to the 2.4 GHz network only.
  • Confirm the WiFi network and password are EXACTLY right - this is case sensitive. Please note the WiFi network name is typed into the second slot, and the password is into the 3rd slot.
  • Confirm your phone is on the EXACT same WiFi network as the Fluora (correct GHz as well).
  • If your Fluora is more than 25 feet away from your router, or there are walls between your Fluora and your router, try moving your Fluora Mini closer to your router and going through the WiFi commissioning process again.
  • If you have a VPN, unique security settings or Firewalls on your networks or router, this may cause connectivity issues
    • Right now, we are aware of an issue of Fluora not being able to connect to networks with network name or password longer than 20 characters. If this is true for your network, let us know and we'll be releasing a fix in the next week.
    • If you have a newer iPhone (14+), and can successfully put your Fluora on your WiFi network, but don't see it in the app:
    Please go into the WiFi settings in your phone and tap the blue "i" on the network you're connected to, and make sure "Private WiFi network" is turned off. We've seen this fix connectivity issues with newer iPhones.

     

    WiFi Apostrophe and Quote Bug:

    • Some customers with quotes or apostrophes may be having some trouble connecting their plant to their WiFi. The reason is in the difference between "straight" quotes (', ") and "curly" quotes (′, ″). They are technically different characters and if your WiFi network name or password uses one, you need to make sure you are typing in the correct one to match.
    • Since different devices might use one or the other by default, it's possible when you are typing that the incorrect one is being used.
    • To ensure your WiFi network name and password are exactly right when typing in a quote mark or apostrophe, please hold down the quote key on your phone keyboard until all the quote options come up. Then be sure to select the correct one.
    • Please see the video below on how to do this. If you have an apostrophe and/or quotation mark in your WiFi network name or password and have been unable to connect your Fluora, please try again with this tip, and let us know if this fixes your issue, and you are able to connect. Please also let us know if this does not work for you.

    E. During WiFi commissioning, the “Connect” button does not work.

    • We are aware of this issue and working on a longer term fix.
      Please navigate back to the Home Screen, then follow steps to WiFi commission again.

    F. When I press "discover" in the Fluora app, my Fluora does not come up

    • Please perform a network reset on your Fluora by holding the button inside the pot down for 6 seconds, until the Fluora flashes blue.

    • Make sure bluetooth is enabled on your phone and that all bluetooth related permissions have been accepted

    G. My Fluora Mini is connected to my WiFi, but I can’t see it in the app or Fluora says Offline in the app:

    1. Please see the troubleshooting video here.
    2. After you put the Fluora on your home WiFi network (should say "Connected" in the app and the plant should flash green), please power cycle it (unplug it via the wall outlet and plug it back in).
    3. Then, close out of the app completely and re-start it. You may need to wait up to 2 minutes to see it in the app.
    4. Try this 3 times. If it is still not working, you may need to reset the Fluora’s WiFi network and put it back on your home network.

    If using iPhone, go to your phone's Settings app, find the Fluora app and ensure that you have Local Network permissions accepted. If you do not see Local Network listed, please reach out to support.

    H. My Fluora Mini won’t turn on:


    Here are some steps you can take to fix this issue: 

    1. Confirm your Fluora is plugged into a working AC Power Wall outlet
    2. Confirm you've setup your Fluora according to the instructions in the manual
    3. Confirm your stems are properly plugged in. watch the video here

    4. Press and hold the button inside the Fluora Mini pot for 2 seconds

    5. Look inside your Fluora pot from the top down. You should see a dim red light through the clear plastic piece in the center of the pot. If you don’t see a red light, please reach out to support
    6. If you do see a red light, and have confirmed you've plugged in your stems according to the video, it is likely you have a rare power supply issue.

    If you are still having problems, please reach out to us directly via the email at the top of this page. If the issue is confirmed, we'll have you return just your Fluora Pot, and ship you a brand new, tested one.

    I. My App Keeps Crashing

    • If this is happening when you press "Discover": 

    This crash could be happening because Fluora does not have the right permissions on your phone.

    You can manually fix this problem by following the steps below. We have also attached a video of someone doing this here.

    • If you see the "TypeError" on an Android Device, or your iPhone or Android app keeps crashing:

    Please power cycle the Fluora (unplug and replug the AC plug). This should reset the app and plant and things should work again. Please reach out to us at support@fluoraplant.com and let us know exactly what you were doing before app crashed.

    J. Do you ship internationally?

    • We're hoping to ship to Europe and Australia by early 2024. We do not have an estimated date for other continents at the moment. Please sign up for the mailing list on our website or follow us on instagram to be notified of when we ship.

    K. My Fluora App can't Find My Fluora Anymore

    • Make sure your phone is connected to the same WiFi network as the fluora.
    • Check your Fluora App. If it says “No Legacy Plants Active” at the top, please delete and re-download your Fluora App, the most recent version of the mobile app should fix this issue.
    • Open the Fluora app back up, and your Fluora plants should come back on the network.
    • If you still can’t see them, please try resetting each Fluora’s WiFi network and going through the WiFi commissioning process again (re-setting the WiFi network (hold the button inside the pot for 6 seconds until the plant flashes blue, then put fluora back on your WiFi).