Fluora Troubleshooting

Fluora Troubleshooting

If you are having problems with your Fluora, please start here. If you are still having issues after going through this page, reach out to us at support@fluoraplant.com

 

If you have the first generation 2022 Version of the Fluora Floor Plant, please see the FAQ page here.

Videos:


FAQ:

A. My stems or leaves are not turning on, or are Flickering:

For Fluora Mini:

  • Please try grabbing each stem right where it comes out of the pot, pressing it down into the pot, and rotating it. This should fully engage each stem into the connector. You can watch the stem installation video here for more clear instructions
    If this doesn't work, please try swapping the stem that's not working with one that is working, and putting the stem that isn't working in the other slot. When taking a stem out of the pot, please be gentle and pull from the very bottom of where it comes out of the pot.
  • Watch the troubleshooting video.

For Fluora Floor Plant:

  • Watch the installation video here, and troubleshooting video here to confirm your stems and leaves are properly plugged in.

  • Make sure that your stems are plugged into the right slots in the frame. Specifically, the A stem should match up with the “A” slot, and the C stem should match with the C slot. If those 4 leaf stems are in the wrong place the top leaves won’t light up.

  • Go from bottom to top of the stem that is not fully lighting up, and fully push in the leaves to engage them into the stem with 2 hands. Lastly, swap the leaf that is not turning on with another working leaf, and the leaf below the one that is not turning on with a working leaf. This will help you confirm if it's a problem with the leaf, or the stem.

 Reach out to support@colorandlight.art if you are still having problems, or believe you need a replacement part.

B. My scheduler is not working:

Update to the most recent version of the mobile app as it should have a fix for this issue.

If it is still not working,  try deleting and re-downloading the app, then open it and set the time zone away to a different timezone than the one you want to set, then back to your final timezone (PST -> MST -> PST). Finally, reset the times you want the fluora to turn on/off, and confirm the ambient light sensor switch is off.

If you are still having issues after this, please email support@fluoraplant.com with the following info: 

1. Fluora model (s) you have (Fluora Mini, 2024 or beyond Fluora Floor Plant, or 2022 Fluora Floor Plant)
2. 6 digit Fluora Serial Number for each fluora you have - you can find this in app settings
3. Firmware Version (s) for each fluora you have
4. Fluora App version - you can find this in app settings
5. Phone Model
6. When you first received your Fluora Plant

C.  My "discover" button is not working

If your app is not discovering your Fluora via blueooth:

1. Please confirm your app is updated to the latest version.
2. Please ensure the bluetooth is enabled on your phone.
3. Please perform a WiFi reset (hold the function button down for 6 seconds until you see the plant flash blue). Then, open the app and press discover.

If you still don't see the Fluora show up in your mobile app on the "Add Device" screen: please power cycle the plant (unplug and replug into the wall outlet) and then close out of your Fluora app completely and try again.

If you are still having issues after this, it seems like the easiest way to solve your problem is to get on a quick video call.


This will send you a google calendar invite for the time you book. So to enter the meeting, just click on the google meets link in the invite during your meeting time, which you can access in your google calendar, or in the email that is sent to you after you book your meeting. When you show up to the meeting, please join on your phone and have your Fluora plant in front of you. Be prepared to have the camera on so you can video the Fluora plant.

D.  My Fluora Firmware Won't Update

To update your firmware:

If you believe an update is available but you can't see it in your Fluora Mobile app...

1. Ensure your Fluora is connected to your WiFi network and you can see it in the app
2. Try power cycling your fluora (unplug and replug into the wall outlet) then see if the update prompt comes up in the app. The fluora checks for an update every 24 hours, but you can force it to check for an update by power cycling. If you’ve hit “Ignore” on a prompt for a firmware update, you may need to “Forget Device” in order for the mobile app to display the firmware update again.
3. It may be that your plant has not been made eligible for a firmware update. Please respond with your 6 digit serial number and we will get back to you shortly.

If you press update and the update is not going through... try pressing the update button a few times in a row.

When you initial a firmware update, the plant should turn solid blue. The fluora will turn blue while the firmware is updating. It may take up to 10 minutes. If the update is successful it should flash green. If it fails it should flash red. It’s possible the plant does not update and you may need to try again.

If the firmware update is not working, or you see Fluora turn blue to update, but never flash green for a successful update, please try unplugging your fluora, and moving it close to your router. Then you will have to try to update each one a few times in a row until they go through. It may take 3-5 tries.

Check the settings of your fluora to determine the firmware version. If you press update and it turns blue for a few minutes, then goes back to normal animations without updating, try power cycling (unplug and replug fluora into wall) and try again.
If you are still having issues, please reach out to us at support@fluoraplant.com

E. Can't Connect Fluora to WiFi

Please watch the WiFI commissioning Video

If you are having issues connecting your Fluora to WiFi, please confirm:

1. That you have properly put in your WiFi network information and hit the connect button. The plant should flash green 3 times when it successfully connects.
2. That there is no Apostrophe (') in your fluora plant name. Please take this out of the name and try again

Please note:

- Fluora only works with 2.4 GHz WiFi networks, so if you have a dual band router, connect to the 2.4 GHz network only.
- Confirm the WiFi network and password are EXACTLY right - this is case sensitive. Please note the WiFi network name is typed into the second slot, and the password is into the 3rd slot.
- Confirm your phone is on the EXACT same WiFi network as the Fluora (correct GHz as well).
- If your Fluora is more than 25 feet away from your router, or there are walls between your Fluora and your router, try moving your Fluora closer to your router and going through the WiFi commissioning process again.
- If you have a VPN, unique security settings or Firewalls on your networks or router, this may cause connectivity issues


- Some customers with quotes or apostrophes in their network name or password may be having some trouble connecting their plant to their WiFi. The reason is in the difference between "straight" quotes (', ") and "curly" quotes (′, ″). They are technically different characters and if your WiFi network name or password uses one, you need to make sure you are typing in the correct one to match.
- Since different devices might use one or the other by default, it's possible when you are typing that the incorrect one is being used.
- To ensure your WiFi network name and password are exactly right when typing in a quote mark or apostrophe, please hold down the quote key on your phone keyboard until all the quote options come up. Then be sure to select the correct one.

If you have an apostrophe and/or quotation mark in your WiFi network name or password and have been unable to connect your Fluora, please try again with this tip.

If you are still having issues after this, it seems like the easiest way to solve your problem is to get on a quick video call.


This will send you a google calendar invite for the time you book. So to enter the meeting, just click on the google meets link in the invite during your meeting time, which you can access in your google calendar, or in the email that is sent to you after you book your meeting. When you show up to the meeting, please join on your phone and have your Fluora plant in front of you. Be prepared to have the camera on so you can video the Fluora plant.
  • If you have a newer iPhone (14+), and can successfully put your Fluora on your WiFi network, but don't see it in the app:
Please go into the WiFi settings in your phone and tap the blue "i" on the network you're connected to, and make sure "Private WiFi network" is turned off. We've seen this fix connectivity issues with newer iPhones.

 

WiFi Apostrophe and Quote Bug:

  • Some customers with quotes or apostrophes may be having some trouble connecting their plant to their WiFi. The reason is in the difference between "straight" quotes (', ") and "curly" quotes (′, ″). They are technically different characters and if your WiFi network name or password uses one, you need to make sure you are typing in the correct one to match.
  • Since different devices might use one or the other by default, it's possible when you are typing that the incorrect one is being used.
  • To ensure your WiFi network name and password are exactly right when typing in a quote mark or apostrophe, please hold down the quote key on your phone keyboard until all the quote options come up. Then be sure to select the correct one.
  • Please see the video below on how to do this. If you have an apostrophe and/or quotation mark in your WiFi network name or password and have been unable to connect your Fluora, please try again with this tip, and let us know if this fixes your issue, and you are able to connect. Please also let us know if this does not work for you.

F. Fluora Says "Offline" on home screen, or Fluora is connected to my WiFi, but I can’t see it in the app

If you are having connectivity issues with Fluora:

1. Please confirm your phone is connected to the exact same WiFi as your Fluora Plant
2. Please power cycle the plant (unplug and replug into the wall outlet) and then close out of your Fluora app completely and re-open it.

After that, please let your Fluora app stay open for up to 30 seconds to give the app time to discover the Fluora.

If it is still showing as offline:

If you are using an iPhone:
Confirm Local Network Permissions is present and enabled in the iOS settings app under Fluora. Confirm all other permissions are enabled (green checked)
If you are using an Android:
Hold down on the Fluora App Icon, a toolbar should appear
A. Press "App Info"
B. Navigate into "Permissions"
C. Check to see if there are any permissions listed under "DENIED"
D. If there are, please allow all of them

3. Completely close out of the Fluora mobile app and re-open it. Wait up to 30 seconds for the Fluora controls to appear.

4. Try power cycling your fluora (unplug then replug from the wall outlet), then resetting the device WiFi (hold button inside pot for 6 seconds until plant flashes blue). Then try putting your Fluora on your WiFi network again. You may need to do this 3-4 times before the Fluora properly connects.

5. Delete and re-download the Fluora Mobile App

If you have a newer iPhone (14+), and can successfully put your Fluora on your WiFi network, but don't see it in the app:
Please go into the WiFi settings in your phone and tap the blue "i" on the network you're connected to, and make sure "Private WiFi network" is turned off. We've seen this fix connectivity issues with newer iPhones.

If you are still having issues after this, it seems like the easiest way to solve your problem is to get on a quick video call.


This will send you a google calendar invite for the time you book. So to enter the meeting, just click on the google meets link in the invite during your meeting time, which you can access in your google calendar, or in the email that is sent to you after you book your meeting. When you show up to the meeting, please join on your phone and have your Fluora plant in front of you. Be prepared to have the camera on so you can video the Fluora plant.

G. During WiFi commissioning, the “Connect” button does not work.

  • We are aware of this issue and working on a longer term fix.
    Please navigate back to the Home Screen, then follow steps to WiFi commission again.

H. My Fluora won’t turn on:

If your plant is not turning on, look inside the center of the pot and let me know if you see a dim red light inside.

Then, hold down function the button inside the pot for 2 seconds, to confirm the plant wasn't manually powered off.

If you can't find the function button, it is located inside the pot if you follow the fluora logo up and over the lip.

If this still doesn't fix your issue, try unplugging and replugging the fluora in at the wall socket, then holding down the function button for 10 seconds.

If you are still having issues after that, let us know and we can ship you a replacement pot.

I. My App Keeps Crashing

  • If this is happening when you press "Discover": 

This crash could be happening because Fluora does not have the right permissions on your phone.

You can manually fix this problem by following the steps below. We have also attached a video of someone doing this here.

  • If you see the "TypeError" on an Android Device, or your iPhone or Android app keeps crashing:

Please power cycle the Fluora (unplug and replug the AC plug). This should reset the app and plant and things should work again. Please reach out to us at support@fluoraplant.com and let us know exactly what you were doing before app crashed.

J. Do you ship internationally?

  • We're hoping to ship to Europe sometime in 2025, and Australia/Asia sometime in 2026. We are allowing special orders for select international customers that are willing to pay extra for international air freight shipping. If you are interested, please reach out to us at support@fluoraplant.com
  • We do not have an estimated date for other continents at the moment. Please sign up for the mailing list on our website or follow us on instagram to be notified of when we ship.

K. My Fluora App can't Find My Fluora Anymore

  • Make sure your phone is connected to the same WiFi network as the fluora.
  • Check your Fluora App. If it says “No Legacy Plants Active” at the top, please delete and re-download your Fluora App, the most recent version of the mobile app should fix this issue.
  • Open the Fluora app back up, and your Fluora plants should come back on the network.
  • If you still can’t see them, please try resetting each Fluora’s WiFi network and going through the WiFi commissioning process again (re-setting the WiFi network (hold the button inside the pot for 6 seconds until the plant flashes blue, then put fluora back on your WiFi).