Shipping policy

Shipping policy

All in-stock orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

For products on pre-order: This product is the process of being manufactured. The estimated shipment month is listed on the website. This is an estimation, and Color+light will make every attempt to ship the product out by the date advertised. 

Domestic Shipping Rates and Estimates

For order shipping to the USA, the shipping is a flat rate ground shipping, and there is only 1 speed of shipping.

International Shipping

Please review our international order policies prior to placing your order if you reside outside of the United States.

Customs & Import Duties

  • Customer Responsibility: All orders shipped internationally may be subject to local import duties, taxes, and customs clearance fees upon arrival in your destination country. These additional charges are the sole responsibility of the customer.

Returns & Exchanges

  • Final Sale: Orders shipped outside of the United States are not eligible for returns or exchanges.

Warranty & Replacement Parts

  • Hardware Coverage: Your purchase includes a 1-year warranty that covers the cost of replacement hardware.
  • Shipping Fees: While replacement hardware itself is covered under warranty, any shipping fees required to deliver replacement parts internationally are the responsibility of the customer.

To be updated on International Shipping availability, sign up for our mailing list on: https://fluoraplant.com/ or follow us on Instagram @fluoraplant.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at support@fluoraplant.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.