Fluora Mini FAQ

Fluora Mini FAQ & Videos

If you are having problems with your Fluora Mini, please start here. If you are still having issues after going through this page, reach out to us at support@fluoraplant.com

For all WiFi and connectivity issues - we are aware of these problems and working on fixes and longer term solutions. These are complex issues and we are dedicated to making rapid improvements. Please be patient with us, it is our top priority at the moment.

Videos:


FAQ:

A.  My Fluora Firmware Won't Update

 

  • We mentioned in our update email this is singular problem updating the firmware this time. You'll need to power cycle the fluora (unplug and replug from the wall) then try hitting update again. You may need to do this 2-3 times for it to go through.
  • Once it finally goes through, the Fluora will stop animation while it is updating. This issue should be fixed in future updates.
  • If you can't update firmware after multiple tries, please try moving your Fluora closer to your router and trying again

B. My Fluora Mini won’t connect to my WiFi network.


Please note: 
  • Fluora only works with 2.4 GHz WiFi networks, so if you have a dual band router, connect to the 2.4 GHz network only.
  • Confirm the WiFi network and password are EXACTLY right - this is case sensitive. Please note the WiFi network name is typed into the second slot, and the password is into the 3rd slot.
  • Confirm your phone is on the EXACT same WiFi network as the Fluora (correct GHz as well).
  • If your Fluora is more than 25 feet away from your router, or there are walls between your Fluora and your router, try moving your Fluora Mini closer to your router and going through the WiFi commissioning process again.
  • If you have a VPN, unique security settings or Firewalls on your networks or router, this may cause connectivity issues
    • Right now, we are aware of an issue of Fluora not being able to connect to networks with network name or password longer than 20 characters. If this is true for your network, let us know and we'll be releasing a fix in the next week.
    • If you have a newer iPhone (14 or 15), and can successfully put your Fluora on your WiFi network, but don't see it in the app:
    Please go into the WiFi settings in your phone and tap the blue "i" on the network you're connected to, and make sure "Private WiFi network" is turned off. We've seen this fix connectivity issues with newer iPhones.

    WiFi Apostrophe and Quote Bug:

    • Some customers with quotes or apostrophes may be having some trouble connecting their plant to their WiFi. The reason is in the difference between "straight" quotes (', ") and "curly" quotes (′, ″). They are technically different characters and if your WiFi network name or password uses one, you need to make sure you are typing in the correct one to match.
    • Since different devices might use one or the other by default, it's possible when you are typing that the incorrect one is being used.
    • To ensure your WiFi network name and password are exactly right when typing in a quote mark or apostrophe, please hold down the quote key on your phone keyboard until all the quote options come up. Then be sure to select the correct one.
    • Please see the video below on how to do this. If you have an apostrophe and/or quotation mark in your WiFi network name or password and have been unable to connect your Fluora, please try again with this tip, and let us know if this fixes your issue, and you are able to connect. Please also let us know if this does not work for you.

    We do understand that typing in your network information (especially your network ID) is not convenient. We are working on network information being auto-populated by your phone, and hope to release this functionality soon!


    C. During WiFi commissioning, the “Connect” button does not work.

     

    • We are aware of this issue and working on a longer term fix. In the meantime, please try power cycling the fluora (unplug and replug from the wall) and then closing out of the app completely and launching it again. Try the commissioning process again, and it should work. If you get stuck on connecting, hit the cancel button and try again in the app.

    D. When I press "discover" in the Fluora app, my Fluora does not come up

    • Please perform a network reset on your Fluora by holding the button inside the pot down for 6 seconds, until the Fluora flashes blue.
    • Make sure bluetooth is enabled on your phone.

    E. My Fluora Mini is connected to my WiFi, but I can’t see it in the app. Fluora says Offline in the app:

    1. Please see the troubleshooting video here.
    2. After you put the Fluora on your home WiFi network (should say "Connected" in the app and the plant should flash green), please power cycle it (unplug it via the wall outlet and plug it back in).
    3. Then, close out of the app completely and re-start it. You may need to wait up to 2 minutes to see it in the app.
    4. Try this 3 times. If it is still not working, you may need to reset the Fluora’s WiFi network and put it back on your home network.

     

    F. My Fluora Mini won’t turn on:


    Here are some steps you can take to fix this issue:

     

    1. Confirm your Fluora is plugged into a working AC Power Wall outlet
    2. Confirm you've setup your Fluora according to the instructions in the manual
    3. Confirm your stems are properly plugged in. watch the video here
    4. Look inside your Fluora pot from the top down. You should see a dim red light through the clear plastic piece in the center of the pot. If you don’t see a red light, let us know
    5. If you do see a red light, and have confirmed you've plugged in your stems according to the video, it is likely you have a rare power supply issue.

    If you are still having problems, please book a 15 minute troubleshooting call here, so we can confirm the issue. If the issue is confirmed, we'll have you return just your Fluora Pot, and ship you a brand new, tested one.

     

    G. My stems or leaves are not turning on:


    • Watch the troubleshooting video. Reach out at support@colorandlight.art if you are still having problems.

    H. My stems or leaves are flickering:


    • Watch the troubleshooting video. Reach out at support@colorandlight.art if you are still having problems.

     

    I. My App Keeps Crashing

    • If this is happening when you press "Discover": 

    This crash is happening because Fluora does not have the right permissions on your phone.

    In the meantime, you can manually fix this problem by following the steps below. We have also attached a video of someone doing this here.
     
    1. Hold down on the Fluora App Icon, a toolbar should appear
    2. Press "App Info"
    3. Navigate into "Permissions"
    4. Check to see if there are any permissions listed under "DENIED"
    5. If there are, please allow all of them
    6. Launch the Fluora and hit discover. Fluora mini should go up and you should be able to put Fluora on your home WiFi network and use it in the app!
    • If you see the "TypeError" on an Android Device, or your iPhone or Android app keeps crashing:

    Please power cycle the Fluora (unplug and replug the AC plug). This should reset the app and plant and things should work again. Please reach out to us at support@fluoraplant.com and let us know exactly what you were doing before app crashed.

    J. Do you ship internationally?

    • We're hoping to ship to Europe and Australia by early 2024. We do not have an estimated date for other continents at the moment. Please sign up for the mailing list on our website or follow us on instagram to be notified of when we ship.